Automotive Body Shop Operations Manager

4 days ago

Leesburg, Virginia, United States The Body Works of Virginia Full time
Job Title: Automotive Body Shop General ManagerJob Summary:

We are seeking a highly skilled and experienced Automotive Body Shop General Manager to lead our team at The Body Works of Virginia. As a key member of our management team, you will be responsible for overseeing daily operations, managing staff, and driving business growth.

Responsibilities:
  • Oversee daily operations, ensuring customer satisfaction and meeting business objectives.
  • Recruit, hire, and train service managers, parts managers, and estimators to meet profit levels.
  • Attend manager meetings and establish good working relationships with owners, managers, and staff to establish processes.
  • Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss.
  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates and monitors the performance of all body shop employees.
  • Prepares and administers an annual operating budget for the body shop.
  • Directs and schedules the work of all body shop employees.
  • Establishes and maintains good working relationships with insurance adjusters.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Gives fair estimates on costs and time required for body work.
  • Follows up on parts department orders to ensure parts availability.
  • Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Checks quality of completed work.
  • Handles customer complaints immediately and according to guidelines.
  • Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
  • Prepares final billing for completed repair orders.
  • Controls accounts receivables for body repair work.
  • Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
  • Ensures that proper safety equipment is available and being used properly.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Maintains professional appearance.
  • Other tasks as assigned.
Qualifications:
  • Bachelors degree is preferred but not required; a high school diploma or GED equivalent needed.
  • Three or more years of experience in a sales manager or general manager position for a dealership or auto group is necessary.
  • Knowledge of the automotive industry and trends.
  • Possess a state-issued drivers license and acceptable driving record to operate dealership-owned vehicles.
  • Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success.

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