Enterprise Middleware and Application Support Specialist

1 month ago


Okemos, Michigan, United States Tech Tammina Full time

Job Summary:
Tech Tammina is seeking a highly skilled Middleware and Application Support Administrator to join our team. The successful candidate will be responsible for administering middleware, email, instant messaging, web applications, and directory services to ensure optimal functionality and performance.

Key Responsibilities:
Administer middleware, email, instant messaging, web applications, and directory services to ensure optimal functionality and performance.
Manage and support enterprise storage and backup systems to maintain system integrity and availability.
Act as the primary administrator and level 1 and 2 approver for all Application Support Services change management processes, including system configuration, tuning, and optimization.
Analyze transaction tracing, synthetic and real user monitoring, and network performance data to respond to incidents and resolve technical issues.
Serve as the first responder to all incidents involving supported applications, ensuring timely and effective resolution.
Assist in the collection and analysis of performance monitoring data to improve system efficiency.
Create, update, and maintain departmental work instructions to ensure consistency in operations.
Perform technical Proof of Concepts (POCs) for evaluating and integrating new tools and services.
Participate in department projects, offering technical expertise and system support.
Research technical issues, providing recommendations for resolution and process optimization.

Requirements:
Strong knowledge of enterprise backup and storage systems.
Proven ability to independently analyze and resolve complex technical issues.
Excellent communication skills for effectively interacting with internal and external stakeholders.
Ability to provide on-call support 24/7 with occasional travel to enterprise sites.



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