Senior IVR Application Developer/Genesys Engineer

3 weeks ago


Okemos, Michigan, United States Tech Tammina Full time
Job Summary

We are seeking a highly skilled Sr. IVR Application Developer/Genesys Engineer to join our team at Tech Tammina. The ideal candidate will have a strong background in IVR development, PBX architecture, and telecommunication network services.

Key Responsibilities
  • Design, develop, and maintain sophisticated IVR applications using object-oriented programming languages.
  • Integrate IVR applications with various telephony systems and external applications.
  • Work with PBX architecture and telecommunications network services to ensure smooth operation of call center systems.
  • Manage web services and integration of telephony systems to other computer systems using protocols like SOAP, VXML, SQL, XML, and REST.
  • Interpret and troubleshoot SIP-based VoIP traffic to ensure seamless integration with different SIP telephony systems.
  • Develop and manage speech recognition systems and grammars to optimize customer service interactions.
  • Provide hands-on support and development in Genesys Cloud to ensure system reliability and performance.
  • Collaborate with IT, Customer Service, and Operations teams to ensure optimal functioning of contact center systems.
Requirements
  • 5+ years of experience in IVR development, PBX architecture, and telecommunication network services.
  • Proven expertise in Web Services Integration (SOAP, VXML, SQL, XML, REST) within telephony systems.
  • Strong background in Software Development using object-oriented programming languages for IVR applications.
  • In-depth knowledge of SIP-based VoIP traffic troubleshooting and integration.
  • Familiarity with Genesys Cloud platform and associated tools.
Preferred Qualifications
  • Certifications in Genesys Cloud CX Professional, Architect, and Scripting are highly desirable.
  • Previous experience with Genesys Engage Certifications.


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