Enterprise Middleware and Application Support Specialist

2 weeks ago


Okemos, Michigan, United States Tech Tammina Full time

Role: Enterprise Middleware and Application Support Specialist / System Support Engineer

Location: Tech Tammina

Duration: Long term

Rate: Market

Primary Job Responsibilities:

  • Administer middleware, email, instant messaging, web applications, and directory services to ensure optimal functionality and performance.
  • Manage and support enterprise storage and backup systems to maintain system integrity and availability.
  • Act as the primary administrator and level 1 and 2 approver for all Application Support Services change management processes, including system configuration, tuning, and optimization.
  • Analyze transaction tracing, synthetic and real user monitoring, and network performance data to respond to incidents and resolve technical issues.
  • Serve as the first responder to all incidents involving supported applications, ensuring timely and effective resolution.
  • Assist in the collection and analysis of performance monitoring data to improve system efficiency.
  • Create, update, and maintain departmental work instructions to ensure consistency in operations.
  • Perform technical Proof of Concepts (POCs) for evaluating and integrating new tools and services.
  • Participate in department projects, offering technical expertise and system support.
  • Research technical issues, providing recommendations for resolution and process optimization.
Minimum Requirements:
  • Strong knowledge of enterprise backup and storage systems.
  • Proven ability to independently analyze and resolve complex technical issues.
  • Excellent communication skills for effectively interacting with internal and external stakeholders.
  • Ability to provide on-call support 24/7 with occasional travel to enterprise sites.


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