Access Navigator
4 days ago
We are seeking a highly skilled Access Navigator to join our team at Ochsner Health System. As an Access Navigator, you will play a critical role in managing high-end access navigation services for key areas, providing exceptional customer service, and collaborating with internal departments and leaders to meet the needs of patients.
Key Responsibilities- Perform direct outreach to targeted patients and schedule appointments as requested.
- Manage and coordinate referrals via online work queues.
- Provide excellent customer service and access navigation support to both patients and providers via web tools.
- Develop and maintain organized record keeping systems to facilitate the flow and retrieval of information.
- Work collaboratively with clinical departments to meet the needs of patients.
- High School diploma or equivalent required; Bachelor's degree preferred.
- 2 years' experience in appointment scheduling, customer service, or related field required.
- Strong interpersonal skills, effective verbal and written communication skills, and ability to present information clearly and professionally.
- Proficient with Windows-style applications, various software packages specific to role, and keyboard.
Ochsner Health System is committed to providing a work environment that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. If you are a qualified candidate who is passionate about delivering exceptional patient care and customer service, we encourage you to apply today.
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