Help Desk Technician

4 weeks ago


Forest Grove, Oregon, United States Caring Places Management Full time
Help Desk Technician Job Description

Caring Places Management is seeking a skilled Help Desk Technician to join our internal IT team. As a Help Desk Technician, you will be the primary point of contact for internal IT support, assisting team members with various technical issues.

Key Responsibilities:
  • Provide frontline support: Respond to help desk tickets, emails, and calls for internal staff in a timely manner.
  • Troubleshoot hardware/software issues: Diagnose and resolve technical issues related to computers, mobile devices, network connectivity, printers, phones and more.
  • User support & training: Assist staff with software usage, user account setup and offboarding, password resets, and general IT queries; train staff in IT best practices as needed.
  • Document issues: Maintain accurate logs of issues, resolutions, and escalation paths using ticketing system.
  • Escalation: Escalate complex issues to the appropriate IT team members or external vendors if needed.
  • Maintain IT inventory: Track hardware, software licenses, and other IT assets.
  • Data Entry: Assist the accounting team with inputting vendor bills received from the communities, ensuring accuracy and timely processing of financial documents.
Requirements:
  • High school degree or equivalent required.
  • Must be able to pass a criminal background check.
  • Experience: 1-2 years in a help desk or IT support role, or equivalent experience gained through education, internships, volunteer work, or personal projects.
  • Technical skills: Proficient with Windows OS, Microsoft Office Suite, basic networking, and common troubleshooting tools.
  • Customer service: Strong communication skills, patience, and the ability to assist non-technical staff in a professional and approachable manner.
  • Problem-solving: Ability to troubleshoot under pressure and prioritize tasks effectively.
  • Healthcare IT experience (a plus): Experience working in a healthcare or senior care setting is a plus but not required.

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