Help Desk Support Specialist

4 weeks ago


Elk Grove, California, United States West Advanced Technologies Full time

Job Title: Help Desk Support Specialist

Job Summary:

We are seeking a skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc. The ideal candidate will have experience in providing technical support for desktop, laptop, and mobile devices, as well as knowledge of networking concepts and Active Directory.

Key Responsibilities:

  • Provide technical support for desktop, laptop, and mobile devices
  • Assist with installation and administration of desktop, laptop, and mobile devices
  • Knowledge of networking concepts, including DHCP, DNS, and VPN
  • Basic knowledge of Active Directory
  • Ability to understand and make changes to group policies and login scripts
  • Basic PC BIOS setup and imaging techniques using Ghost or other like products
  • Operating system installation and configuration
  • Desktop application installation
  • Asset and inventory tracking skills

Requirements:

  • 12+ months of experience in a technical support role
  • Basic knowledge of networking concepts and Active Directory
  • Knowledge and experience with installation and administration of desktop, laptop, and mobile devices
  • Ability to understand and make changes to group policies and login scripts
  • Basic PC BIOS setup and imaging techniques using Ghost or other like products
  • Operating system installation and configuration
  • Desktop application installation
  • Asset and inventory tracking skills

Certifications:

  • A+ certification
  • Microsoft Certified Systems Engineer (M.C.S.E.)
  • Microsoft Certified System Administrator (MCSA)
  • Microsoft Certified Professional (MCP) in Windows 7 and Windows 10
  • Microsoft Certified Desktop Support Technician (MSDST)


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