BDC Representative
4 weeks ago
Unlock Your Potential with Group 1 Automotive
We are seeking a talented Internet Sales Department and Incoming Phone Sales Agent to join our award-winning team at Mercedes Benz of Hilton Head, a part of the fast-growing Group 1 Automotive.
As a key member of our team, you will be responsible for handling inbound leads, contacting present customers to maintain and improve customer loyalty, and developing a pipeline of sales and service business opportunities.
What We Offer:
- Competitive pay with bonuses
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid vacation
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
Responsibilities:
- Handle inbound leads and direct to appropriate contact
- Contact present customers to maintain and improve customer loyalty
- Develop pipeline of sales and service business opportunities
- Work with sales department to develop sales strategies and techniques
- Research and stay current in consumer and industry trends
- Communicate industry news and trends to management and dealership employees
Qualifications:
- Auto dealership retail experience a plus
- Auto dealership Internet or Business Development Center (BDC) experience
- Previous call center experience a plus
- Superior communication and customer service skills
- Excellent follow-through skills
- Solid working knowledge of the Internet
- Familiarity with automotive financing
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