Front Desk Agent Representative

7 days ago


Jackson, Wyoming, United States Pyramid Global Hospitality Full time

Pyramid Global Hospitality is a hospitality company that values its employees and is committed to creating exceptional guest experiences.

The Front Desk Agent plays a crucial role in ensuring that guests have a pleasant stay. As the first point of contact for guests, the Front Desk Agent provides friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.

We are looking for people who love sharing experiences and talking to people about theirs to join our team as a Front Desk Agent.

The ideal candidate will have experience in a service industry, preferably in the hospitality industry. They should have excellent oral and communication skills, be computer literate, and have a pleasant telephone demeanor.

As a Front Desk Agent, you will be responsible for checking guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. You will also be thorough in completing all guest transactions, promote and sell special hotel programs, interact with resort staff in a professional manner, assist other departments with necessary information, and maintain house bank.

You will also be knowledgeable of all emergency procedures and Resort policies. Additionally, you will communicate all pertinent information to the Front Office Manager and Supervisors, follow set procedures on posting, charges, cashing checks, safe deposits, and refunds, solicit guest feedback via guest comment cards, and cross train in PBX, concierge, and bell podium coverage.

In return for your hard work, you can expect a competitive salary of approximately $45,000 per year, depending on location and experience. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

We are located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, offering breathtaking views of the Teton Mountain Range and a wide variety of activities and amenities.



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