Customer Service Manager
1 week ago
The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and communities.
Our mission, values, and commitments are at the core of every decision we make and every person we hire. We value trust, diversity, and a solid foundation for our employees, guests, and investors.
We are seeking a Customer Service Manager to join our team in a hotel operational department (Front Desk, F&B, Rooms). As a Guest Experience Ambassador, you will be responsible for ensuring exceptional customer service, prompt and courteous interactions, and effective conflict resolution.
Key Responsibilities:
- Greet customers immediately with a friendly and sincere welcome, using positive and clear communication.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details such as room rate and number of guests.
- Promptly answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages to communicate the content to the guest.
- Resolve customer complaints by conducting thorough research, developing effective solutions, and negotiating results.
- Remain calm and alert during emergency situations, serving as a role model for clerks and other employees.
Requirements:
- Ability to communicate effectively in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Ability to work well under pressure, handle confidential information, and maintain confidentiality.
Estimated Salary Range:$45,000 - $60,000 per year
About Us:The Yarrow Group offers a comprehensive benefits package, including health care, retirement plans, life insurance, paid time off, and training and development opportunities. Our company culture values teamwork, diversity, and employee satisfaction.
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