Manufacturing Operations Specialist
1 month ago
Xometry, a leading digital technology company, is seeking a skilled Case Manager to join our Business Operations team. As a key member of our team, you will be responsible for ensuring the smooth delivery of customized parts to our customers.
Key Responsibilities:
- Monitor and track the progress of customer orders and partner jobs to ensure timely delivery and quality.
- Provide exceptional customer and partner service by building relationships, creating partnerships, and communicating effectively on order updates.
- Apply technical knowledge to ensure jobs are delivered on time and meet quality standards.
- Understand supplier capabilities and execute supplier oversight activities to ensure quality and on-time delivery.
- Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.
- Manage customer complaints and report on status, risk, and efforts to recover troubled orders and jobs.
Requirements:
- Prior project management, supply chain, and customer service experience required.
- A minimum of 3 years of related experience, preferably in manufacturing or operations.
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred.
- Working knowledge of manufacturing processes, engineering drawings requirements, and mechanical and electrical inspection methods.
- Capable of performing root cause analysis and identifying solutions to complex problems.
- A self-starter who can work independently and drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines, and support all supplier quality field activities.
- Strong communication skills (both oral and written) and ability to manage up and to the side.
Xometry is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a positive and inclusive work environment.
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