Patient Access Coordinator

2 weeks ago


Pass Christian, Mississippi, United States Upward Health Full time
Job Title: Patient Access Representative

Upward Health is a home-based medical group that provides primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, bringing care to them in their own homes. Our goal is to reduce barriers to care and provide timely support to our patients.

Key Responsibilities:

  • Manage and triage large volumes of inbound calls in a timely manner, identifying patient needs and providing appropriate solutions.
  • Schedule all Upward Health provider appointments, verifying insurance and authorization as needed.
  • Perform outbound calls to patients for appointment cancellations and rescheduling needs.
  • Support processes to ensure all patients have a scheduled follow-up visit.
  • Provide administrative support and perform other duties as assigned.

Requirements:

  • High school graduate or GED required.
  • Prior experience in a customer support or call center role.
  • Prior experience in health insurance and medical terminology is preferred.
  • Able to maintain clear professional boundaries with patients and coworkers.
  • Cultural competency and ability to work with diverse groups of community members.
  • Highly technologically savvy.
  • Multi-lingual capabilities preferred.

Upward Health is an equal opportunity employer committed to diversity and inclusion. We are looking for a skilled Patient Access Representative to join our Centralized Operations Team.



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