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Patient Services Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at AllCare Health. As a Patient Services Coordinator, you will be responsible for providing exceptional customer service to patients, providers, and office staff, while maintaining accurate and efficient administrative processes.
Key Responsibilities:- Greets patients, clients, and visitors, determines the purpose of their visit, and directs them to the appropriate person or department.
- Performs essential office duties such as word processing, filing, faxing, data entry, phones, and greeting and assisting visitors and patients.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Processes and tracks medical records releases and requests, and relies on knowledge to decipher when a patient signature is needed or not needed.
- Correlates outgoing specialty referrals, verifies and documents appointments.
- Obtains insurance referrals, prior authorizations for all ancillary appointments.
- Provides exceptional customer service to patients, providers, office staff, and other representatives via inbound and outbound calls as well as in person.
- Maintains effective communication with patients, co-workers, and supervisor.
- Schedules patients for appointments, and inputs/updates patient demographic information in the EHR system.
- Schedules surgery assist and special events when necessary.
- Answers phone calls in a prompt and professional manner and routes calls appropriately, offering voice mail, or redirection of calls as needed.
- Follows all clinic policies on safety and security, maintains restricted areas and computer system passwords in strict confidentiality.
- Explains financial requirements to the patients or responsible parties and collects copays, as required.
- Creates, updates, organizes, and maintains all chart-based medical records.
- Sends and receives medical records, obtaining patient consent when necessary to comply with all regulations.
- Maintains the tidiness and organization of the reception and patient waiting areas.
- Monitors medical office supplies and inventory, places orders and oversees office equipment, as needed.
- Maintains punctual, regular, and predictable attendance.
- Maintains proper documentation regarding the release date and recipient of sent medical records.
- Calls patients regarding risk management for emergency department or hospital visits.
- Identifies internal and external challenges related to referrals and develops and implements new processes to improve efficiency within the department.
- Reviews referral order documentation to determine if documentation supports requested referral and reviews for accuracy of codes.
- High School diploma or GED equivalent with a minimum of 1 year in customer service or reception, preferably in a medical office setting.
- Ability to type 45 WPM and operate a 10-key calculator by touch.
- Coursework in medical terminology, preferred.
- Current BLS Certification or willing to obtain within 90 days of hire.
The Patient Services Coordinator is expected to spend the majority of time in a sitting position, with occasional walking and standing. Use of hands and arms will be required. Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.
The employee is required to work onsite for all scheduled shifts.