IT Support Specialist Lead

4 days ago


Saint Louis, United States Benjamin F Edwards & Co Full time

About the Opportunity

Benedictive F. Edwards & Co. is a leading financial services firm that values its legacy of family and colleagues.

We are seeking a highly skilled and motivated Technology Services Specialist to join our team.

As a Technology Services Specialist, you will be responsible for providing exceptional support to our advisors and clients, ensuring seamless access to our technology platform.

Key Responsibilities:

  • Provide tier 1 and tier 2 desktop and back-office support, troubleshooting issues of varying complexities.
  • Collaborate with end-users to support the existing technology platform and work closely with tier 3 Engineers to solve existing issues or design new solutions.
  • Liaise with 3rd party hardware and software technology providers.

Requirements:

  • Desktop application support, including Microsoft Office and financial services applications.
  • Desktop hardware (IBM/Lenovo a plus) trouble-shooting.
  • Windows-based operating systems support, including Vista and XP.
  • TCP/IP concepts and troubleshooting network issues.
  • Wireless device support and set up, including smart-phones and tablets.
  • Anti-virus software installation and troubleshooting.
  • Voice Over IP telephony support (Cisco a plus).
  • Technology middleware support and set up, including Active Directory.
  • Patient and detail oriented with a proven history of delivery.
  • Motivated self starter with excellent communication and problem solving abilities.
  • Team player with good time management skills and ability to prioritize and multi-task.

What We Offer:

  • A comprehensive benefits package including health, dental, vision, 401(k), life insurance, disability, and paid time off.
  • A dynamic, fast-paced, user-friendly environment.
  • The opportunity to work with a leading financial services firm.

Estimated Salary: $70,000 - $90,000 per year, depending on experience.



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