IT Support Specialist Lead
4 days ago
About the Opportunity
Benedictive F. Edwards & Co. is a leading financial services firm that values its legacy of family and colleagues.
We are seeking a highly skilled and motivated Technology Services Specialist to join our team.
As a Technology Services Specialist, you will be responsible for providing exceptional support to our advisors and clients, ensuring seamless access to our technology platform.
Key Responsibilities:
- Provide tier 1 and tier 2 desktop and back-office support, troubleshooting issues of varying complexities.
- Collaborate with end-users to support the existing technology platform and work closely with tier 3 Engineers to solve existing issues or design new solutions.
- Liaise with 3rd party hardware and software technology providers.
Requirements:
- Desktop application support, including Microsoft Office and financial services applications.
- Desktop hardware (IBM/Lenovo a plus) trouble-shooting.
- Windows-based operating systems support, including Vista and XP.
- TCP/IP concepts and troubleshooting network issues.
- Wireless device support and set up, including smart-phones and tablets.
- Anti-virus software installation and troubleshooting.
- Voice Over IP telephony support (Cisco a plus).
- Technology middleware support and set up, including Active Directory.
- Patient and detail oriented with a proven history of delivery.
- Motivated self starter with excellent communication and problem solving abilities.
- Team player with good time management skills and ability to prioritize and multi-task.
What We Offer:
- A comprehensive benefits package including health, dental, vision, 401(k), life insurance, disability, and paid time off.
- A dynamic, fast-paced, user-friendly environment.
- The opportunity to work with a leading financial services firm.
Estimated Salary: $70,000 - $90,000 per year, depending on experience.
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