Harley-Davidson Service Manager

4 weeks ago


East Providence, Rhode Island, United States Ted Britt Auto Group Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to lead our Harley-Davidson service department. The ideal candidate will have a strong background in motorcycle service and repair, excellent customer service skills, and the ability to manage a team of technicians.

Key Responsibilities:

  • Provide exceptional customer service and ensure customer satisfaction.
  • Manage and supervise a team of service technicians to ensure efficient and effective service delivery.
  • Develop and implement service department procedures and policies to ensure compliance with Harley-Davidson standards.
  • Monitor and control service department expenses and revenue to meet budget objectives.
  • Stay up-to-date with Harley-Davidson technical training and product knowledge.

Requirements:

  • 3-5 years of progressive experience in a motorcycle service department.
  • Knowledge and experience with Harley-Davidson motorcycles and other products sold by the dealership.
  • Experience with point-of-sale and parts & service management computer software.
  • Current, valid motorcycle license.

Working Conditions:

  • Frequently works near moving mechanical parts.
  • Potentially exposed to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.


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