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Customer Support Specialist in Insurance

2 months ago

Pensacola, Florida, United States Westmark & Associates Inc Full time

We are seeking a dedicated individual to become part of our exceptional customer support team in a full-time capacity. The Customer Support Specialist will be tasked with delivering outstanding service to both existing clients and potential customers, managing policy modification requests, maintaining comprehensive product knowledge, addressing customer inquiries, and identifying opportunities for cross-selling.

Experience in the insurance sector is not a prerequisite.

Benefits

Annual Base Salary + Commission

Flexible Work Schedule

Health Coverage

Dental Coverage

Vision Coverage

Life Coverage

Disability Coverage

Parental Leave

Hands-on Training

Monday to Friday Schedule

Opportunities for Career Advancement

Retirement Savings Plan

Evenings Off

Paid Time Off (PTO)


Key Responsibilities
  • Manage customer policy modification requests.
  • Approach each customer interaction as an opportunity for cross-selling and upselling, including financial products.
  • Follow up with clients to ensure satisfaction, address inquiries, solicit additional sales, and resolve issues.
  • Provide ongoing assistance to insurance clients as necessary.

Qualifications
  • Demonstrate excellent multitasking abilities, follow-through, and follow-up skills.
  • Exhibit confidence as a self-starter who can work independently.
  • Collaborate effectively with colleagues and maintain a positive team-oriented attitude.
  • Possess or be able to obtain a Property & Casualty insurance license.