IT Support Specialist
3 days ago
We are seeking an experienced IT Support Specialist to join our team at Heunets in Hartford, CT.
The estimated salary for this position is $60,000-$80,000 per year, depending on experience.
Job DescriptionThe IT Support Specialist will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support.
Key Responsibilities:
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
To be successful in this role, you will need:
- Bachelor's Degree or equivalent in Computer Science or a related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
We offer a comprehensive benefits package, including:
- Health Insurance
- Paid Time off
- Federal Holidays
- 401(K)
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