IT Support Specialist

3 days ago


Hartford, Connecticut, United States Heunets Full time

We are seeking an experienced IT Support Specialist to join our team at Heunets in Hartford, CT.

The estimated salary for this position is $60,000-$80,000 per year, depending on experience.

Job Description

The IT Support Specialist will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support.

Key Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's Degree or equivalent in Computer Science or a related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
Benefits

We offer a comprehensive benefits package, including:

  • Health Insurance
  • Paid Time off
  • Federal Holidays
  • 401(K)


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