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Compliance Analyst

2 months ago

Reading, Pennsylvania, United States Customers Bank Full time
Job Summary

We are seeking a highly skilled Compliance Complaint Management Specialist to join our team at Customers Bank. As a key member of our compliance department, you will be responsible for conducting investigations, analyzing data, and identifying root cause issues to ensure regulatory compliance and customer satisfaction.

Key Responsibilities
  • Conduct thorough investigations of customer complaints and escalate issues to management as needed.
  • Analyze data to identify trends and root cause issues, and develop recommendations for improvement.
  • Collaborate with other business units to address compliance issues and ensure effective communication.
  • Develop and maintain procedures for complaint handling and reporting.
  • Provide exceptional customer service and support to internal and external customers.
  • Stay up-to-date with regulatory requirements and industry developments to ensure compliance.
Requirements
  • 3-5 years of experience in compliance, risk, operations, or customer advocacy roles.
  • Experience with investigating and responding to regulatory complaints within the banking industry.
  • Familiarity with federal and local banking regulations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • Fintech experience.
  • Proficiency in Microsoft Office.
What We Offer

At Customers Bank, we value diversity, equity, and inclusion. We are committed to creating a workplace that is inclusive and respectful of all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.