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Customer Support Specialist

2 months ago

San Francisco, United States Best Buy Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Agent. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Service: Provide positive, timely service to customers during the check-in and checkout process, ensuring a seamless and satisfying experience.
  • Technical Support: Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.
  • Device Setup and Repair: Help set up and repair technology devices for customers, ensuring they are up and running smoothly.
  • Service Queue Management: Monitor service queues and provide accurate status updates to customers, keeping them informed throughout the process.
  • Team Collaboration: Clearly communicate and partner with fellow agents to ensure seamless service delivery.
Requirements
  • Technical Knowledge: Experience using and learning about consumer electronics, including devices and software.
  • Teamwork and Communication: Ability to work successfully as part of a team, prioritizing and multi-tasking in a fast-paced environment.
  • Flexibility: Ability to work a flexible schedule, including holidays, nights, and weekends, as needed.
Why Work with Us

We are committed to helping our employees thrive at work and at home. Our benefits package includes:

  • Competitive Pay: A fair and competitive salary that reflects your skills and experience.
  • Employee Discount: Enjoy exclusive discounts on the latest technology and products.
  • Financial Savings and Retirement Resources: Access to financial planning tools and retirement savings plans.
  • Wellness and Support: Support for your physical and mental well-being, including resources for stress management and employee assistance programs.
About Us

As part of the Best Buy team, you will be part of a dynamic and customer-focused organization that is dedicated to enriching lives through technology. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.