Director of Finance for Customer Experience

3 weeks ago

Pleasanton, California, United States Workday Full time

About the Role
We are seeking a seasoned finance professional to join our Customer Experience (CX) Finance Team as a Director of Finance. This key position will report to the Vice President of CX Finance and play a crucial role in shaping the financial strategy of our organization.

Responsibilities:
• Provide financial support to multiple VPs in the CX organization
• Lead a team that provides financial support to the Services Subscription Business, Development, Customer Success, Technical Support, Education Services, and CX Strategy & Operations teams
• Partner with Services Leadership to establish and drive functional budget tracking standards
• Work with the services leadership to drive the development of strategic (multi-year) long-term financial plans
• Lead all aspects of the monthly close process, maintaining alignment with Accounting and FP&A business partners to ensure accurate company-wide financial statement reporting
• Provide financial analysis supporting new product introductions and pricing
• Set business framework for running business investments, resource allocations, business planning, operations, and performance measurements
• Proactively monitor and put in place performance reporting processes to ensure both short-term and long-term objectives are met
• Review and revise critical metrics as needed to ensure they provide the right transparency into the business
• Provide management team with insightful decision support/business analysis
• Build and maintain strong business controls
• Own variable comp analysis and business financials for the CX organization
• Understand the competitive landscape, including business strategies, cost structures, and key business metrics

About You
We are looking for a highly experienced finance professional with a strong background in financial planning, business partnering, and leadership. The ideal candidate will have:
• 15+ years of relevant experience and a bachelor's degree in Finance/Accounting or related field, or 12+ years of relevant experience and a master's degree in Finance/Accounting or related field
• 8+ years of experience in Business Partnering Finance Roles
• 3+ years of people leadership experience
• Leadership experience in a fast-growing technology company, preferably in the enterprise software or SAAS markets
• Strong record of career advancement with a well-rounded background in functions including financial planning, business partnering, and Marketing/Sales financial support
• Ability to understand the business beyond finance and strong ability to think strategically
• Strong financial modeling and analysis skills, with proven track record to build reports and access large volumes of data across multiple systems
• Proactive and constructive style of engagement with business leaders to earn credibility as a finance partner who adds value and helps drive business results
• Ability to package financial data/information in an executive manner focused on driving business decisions
• Roll-up-the-sleeves attitude and a hands-on approach
• Effectively translate strategies into financial plans
• A self-directed leader able to adapt quickly to changes in priorities and business conditions
• Proven track record of effectively managing and leading high-performance teams

Our Approach to Flexible Work
We are committed to providing a flexible work environment that allows our teams to deepen connections, maintain a strong community, and do their best work. We believe that flexibility can take shape in many ways, so we spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Workday is an Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from qualified candidates with disabilities and protected veterans.

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