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Service Advisor Specialist

2 months ago


Lynn, Massachusetts, United States Pride Motor Group Full time
Job Overview

Pride Motor Group is seeking a skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Scheduling and Coordination: Schedule appointments and manage customer service requests in a timely and efficient manner.
  • Repair Estimates and Communication: Generate repair estimates and communicate with customers regarding their vehicle's needs, providing clear and concise information.
  • Customer Relationship Building: Build strong relationships with customers, understanding their needs and preferences, and providing personalized service.
  • Problem Resolution: Resolve customer complaints and concerns in a professional and courteous manner.
  • Service Sales and Promotion: Sell necessary service work and promote our dealership's services to customers, offering financing options and other incentives.
Requirements and Qualifications
  • Customer Service Skills: Excellent customer service skills, with the ability to engage and educate customers on repair work needed.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work with customers, colleagues, and management.
  • Technical Knowledge: Basic knowledge of automotive repair and maintenance procedures.
  • Organizational and Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
Benefits and Compensation
  • Competitive Salary and Commission: Earn a competitive salary and commission on sales.
  • Benefits Package: Enjoy a comprehensive benefits package, including health, dental, and vision insurance, paid vacation and holidays, and more.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.