Automotive Service Advisor

4 weeks ago


Lynn, Massachusetts, United States Kelly Honda Full time
Job Description

We are seeking a skilled Automotive Service Advisor to provide exceptional customer service and ensure the highest level of quality in our service department.

Key Responsibilities
  • Meet with customers to determine their vehicle repair needs and provide accurate estimates.
  • Build strong relationships with customers to increase satisfaction and loyalty.
  • Oversee the quality control process to ensure all repairs meet our high standards.
  • Monitor technician productivity and efficiency to maximize sales and profitability.
  • Participate in the development of standard operating procedures to improve efficiency and quality.
Requirements
  • High school diploma or equivalent.
  • Valid commercial driver's license and clean driving record.
  • Accredited training in service advisor skills, customer satisfaction, and quality control.
  • Automotive service advisor experience.
  • Excellent communication and interpersonal skills.

About Us: Kelly Honda is a family-owned and operated dealership group that has been serving the North Shore community for over 55 years. We are committed to providing our customers with the highest level of service and quality.



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