Annuity Suitability Operations Manager

2 weeks ago

Urbandale, Iowa, United States LIVIT Staffing Full time
Job Title: Annuity Suitability Manager

At LIVIT Staffing, we are seeking a highly skilled Annuity Suitability Manager to join our team. As a key member of our operations team, you will be responsible for managing all aspects of our Suitability process, including process design, factor calculation, exception handling, agent and customer communication, statistical tracking and reporting, and working with our Chief Compliance Officer to handle all regulatory inquiries and reporting.

Key Responsibilities:

  • Lead the Suitability process, including the development, implementation, and enhancement of procedures, reporting mechanisms, and communication strategies, fostering a culture of excellence and compliance within the organization.
  • Provide training and ongoing support to all Operations employees regarding the Suitability process, including best practices.
  • Align the suitability process to meet applicable regulations, industry standards and best practices.
  • Serve as the primary point of contact for Agents and clients, promptly addressing inquiries, complaints and requests through various channels such as calls, emails, and chats, while demonstrating leadership qualities in communication and problem-solving.
  • Provide notification externally of declines of annuity sales due to the Suitability process, and manage any subsequent escalations, while coordinating with Compliance and Operations.
  • Take ownership of cultivating an exceptional agent experience through effective communication, empathy, and a proactive approach, while also providing mentorship and guidance to new team members as the department expands.
  • Develop expertise in our cutting-edge technology platforms to deliver unparalleled technology support to our customers, demonstrating our platform capabilities effectively, and providing training to colleagues as needed to ensure widespread proficiency.
  • Collaborate in the design, testing, and refinement of our technology solutions to ensure they meet the evolving needs of our stakeholders, leveraging leadership skills to facilitate cross-functional teamwork and innovation.
  • Execute transactions accurately and efficiently, maintaining operational excellence and adherence to established timelines, while also training others on transactional processes to build a capable and cohesive team.
  • Apply sound judgment in decision-making processes to uphold a positive customer experience while mitigating risks to Revol One and our clients, providing guidance and training to team members to develop their own decision-making skills.
  • Demonstrate a keen awareness of compliance requirements, ensuring that all actions prioritize customer safety and regulatory adherence, and provide ongoing training to ensure all team members are well-versed in compliance protocols.
  • Meet productivity and efficiency metrics and goals while continuously seeking opportunities for process improvement, leading by example and providing training and support to enable others to achieve success in their roles.
  • Undertake additional cross-functional duties as assigned, contributing to the overall success of the team and organization, and providing training and guidance to colleagues as needed to ensure seamless collaboration across departments.

Requirements:

  • Bachelor's degree or High School equivalent plus significant Annuity Suitability experience.
  • Advanced knowledge in annuity operations and the insurance industry.
  • Strong orientation to teamwork and partnering, internally and externally.
  • Ability to manage/execute multiple tasks/workstreams simultaneously, work under pressure, remain focused in a fast-paced start-up environment.
  • Ability to grasp complex concepts and apply them.
  • Experience with delivering high-quality outputs and customer experiences.
  • Ability to thrive in an environment of autonomy, ambiguity, and minimal bureaucracy or 'red tape.'
  • Sound judgment, financial acumen, high attention to detail.
  • Innovative thinking, strong people skills, relationship building.
  • Excellent communication & presentation skills.
  • High energy individual that takes initiative - has ability to work independently and handle ambiguity.

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