Customer Service Representative

3 weeks ago

Covington, Kentucky, United States Fidelity Investments Full time
Job Overview:

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. In this role, you will play a critical part in delivering exceptional customer experiences, resolving customer inquiries, and providing personalized support to our clients.

About the Role:

  • Provide top-notch customer service via phone, email, and digital channels, ensuring that customers feel valued and supported.
  • Resolve customer complaints and issues in a timely and professional manner, escalating complex cases to senior team members as needed.
  • Collaborate with internal stakeholders to resolve customer issues, share best practices, and improve overall customer satisfaction.
  • Stay up-to-date on product knowledge, industry trends, and regulatory requirements to provide accurate and informed responses to customer inquiries.
  • Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.

What We Offer:

  • A dynamic and supportive work environment that fosters growth, learning, and collaboration.
  • A comprehensive training program that equips you with the skills and knowledge needed to succeed in this role.
  • A competitive compensation package, including a salary, benefits, and opportunities for advancement.
  • A chance to work with a leading financial services company that values diversity, equity, and inclusion.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Basic computer skills, including proficiency in Microsoft Office and customer relationship management software.

What We're Looking For:

  • A customer-focused individual with a passion for delivering exceptional service.
  • A team player with excellent communication and interpersonal skills.
  • A problem-solver with a strong analytical mindset.
  • A lifelong learner with a desire to continuously improve and grow.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Certifications:

Fidelity Investments is an equal opportunity employer committed to diversity, equity, and inclusion.

We welcome applications from diverse candidates and are an affirmative action employer.

We are committed to creating a workplace that is inclusive and respectful of all employees.

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