Operations Manager in Training

6 days ago


Florence, Kentucky, United States Mike's Carwash Full time
Job Summary

We are seeking a highly motivated and experienced Operations Manager in Training to join our team at Mike's Carwash. As a key member of our operations team, you will be responsible for learning all aspects of our car wash operations and preparing for a General Manager role.

Key Responsibilities
  • Customer Focus: Provide exceptional customer service and ensure that all customers leave satisfied.
  • Team Development: Develop and lead a high-performing team, including coaching, training, and mentoring.
  • Operational Excellence: Ensure that all operational processes are running smoothly and efficiently, including maintenance, inventory management, and quality control.
  • Financial Management: Manage budgets, forecasts, and financial reports to ensure profitability and growth.
  • Safety and Compliance: Ensure that all safety protocols and regulations are followed, and that all employees are trained and aware of their responsibilities.
  • Communication: Communicate effectively with all stakeholders, including employees, customers, and management.
Requirements
  • Experience: Extensive operational experience, including leadership and team development.
  • Education: A degree in an applicable field may be a suitable substitution for operational experience.
  • Skills: Strong communication, leadership, and problem-solving skills.
Work Environment

The work environment at Mike's Carwash is fast-paced and dynamic, with a focus on customer satisfaction and operational excellence. As an Operations Manager in Training, you will be working in a car wash environment, with exposure to various chemicals and equipment.

Performance Factors
  1. Customer Focus: Consistently places a high value on customers and all issues related to customer satisfaction.
  2. Decision Making: Demonstrates an ability to make difficult decisions in a timely manner.
  3. Empathy: Identifies with and cares about others, demonstrating genuine concern for employees and customers.
  4. Flexibility: Responds promptly to shifts in direction, priorities, and schedules.
  5. Problem Solving Ability: Utilizes logic and systematic processes to analyze and solve problems.
  6. Resiliency: Continues toward goals in the face of difficulty and adversity.
  7. Teamwork: Respects team members and their individual perspectives, making team mission and objectives a priority.


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