Field Engineer 4 Specialist

4 weeks ago


West Boylston, Massachusetts, United States Netpace Full time
Job Title: Field Engineer 4 Specialist

Job Summary:
As a Field Engineer 4 Specialist at Netpace, you will work in a highly directed environment. Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:

* Provide PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
* Take service calls and perform incident specific activities as directed by Help Desk, Service Desk or script
* May perform routine installs, moves, adds and changes as part of a directed team, including: Complex desktop and laptop break fix work Whole unit replacement Simple desktop printer fixes
* Load software with a script

Requirements:

* DELL Desktop PC, Install/Support, Expert
* A+ Certification

Additional Information:

* Candidate will be taking PC hardware break fix calls at various locations
* Must have reliable transportation
* Must be able to pass drug and background screening
* Must be able to complete required product training

Screening Requirements:

* Must be able to pass drug and background screening

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