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Server Associate

2 months ago

Rockville, Maryland, United States Sage Hospitality Full time

Job Summary:

We are seeking a skilled Server Associate to join our team at Sage Hospitality. As a Server Associate, you will be responsible for providing exceptional food and beverage service to our guests, ensuring a memorable dining experience.

Key Responsibilities:

  • Food and Beverage Service: Greet and take food and drink orders from guests, serving the orders and accommodating special needs/requests.
  • Attentive Service: Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Cleaning and Restocking: Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Menu Knowledge: Memorize menu items, recipes, and daily specials in order to answer questions and make recommendations to guests.
  • Cleanliness and Safety: Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area in order to have a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
  • Guest Checks: Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the guest's order is taken and processed.
  • Payment and Accuracy: Receive proper payment from guests and ensure accuracy of guest checks and method of payment in order to safeguard guests and the company.
  • Communication: Attend all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service, and facility.
  • Customer Service: Respond to guest inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Appearance and Attitude: Present a clean and professional appearance at all times and maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements:

  • Education: High school education or equivalent.
  • Experience: Previous experience in a similar position of 3 months or longer.
  • Knowledge and Skills: Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations. Standard cash-handling procedures. Fluency in oral and written English. Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions. Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands:

  • Lifting, pushing, pulling, and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping, kneeling, crouching, crawling, reaching, handling, and fingering throughout the shift.
  • Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing - during preparation, during service hours, or during expediting.
  • Must have moderate hearing to hear guests, supervisors, and communicate with other staff.
  • Must have excellent vision to see that product is prepared appropriately.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have the ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Benefits:

  • Hotel room and restaurant discounts.
  • 401(k) with a company match after 60 days of employment.