Data Center Operations Lead

2 days ago

Rockville, Maryland, United States Genpact LLC. Enquero Full time
About the Role

Genpact is seeking a highly skilled Data Center Operations Lead to oversee and optimize our data center operations. As a key member of our team, you will be responsible for managing a team of data center technicians and engineers, coordinating with other IT departments, and implementing best practices to maintain and improve data center infrastructure.

Key Responsibilities
  • Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence.
  • Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
  • Manage data center infrastructure, including servers, storage, networking equipment, and power/cooling systems.
  • Ensure adherence to operational standards and best practices.
  • Lead, mentor, and manage a team of data center technicians and engineers.
  • Provide guidance and support for professional development and performance improvement.
  • Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
  • Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
  • Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
  • Develop and maintain incident management processes and procedures.
  • Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
  • Ensure that all hardware and software components are up-to-date and functioning optimally.
  • Coordinate with vendors and service providers for maintenance and support activities.
  • Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.
  • Conduct capacity planning to support future growth and demand.
  • Implement optimization strategies to enhance performance and reduce operational costs.
  • Ensure data center infrastructure adheres to security policies, standards, and best practices.
  • Implement and maintain security controls to protect data and systems.
  • Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).
  • Develop and implement disaster recovery and business continuity plans for data center operations.
  • Ensure regular testing and validation of disaster recovery procedures.
  • Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.
  • Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs.
  • Collaborate with vendors and service providers to evaluate and integrate new technologies and services.
  • Communicate effectively with stakeholders, providing regular updates on data center operations and performance.
  • Maintain comprehensive documentation of data center infrastructure, configurations, processes, and procedures.
  • Generate regular reports on data center performance, incidents, and operational metrics.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.
  • Extensive experience in data center operations, with a proven track record of managing large-scale data center environments.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing operations team.
  • In-depth knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Experience with incident and problem management, change management, and capacity planning.
  • Strong understanding of compliance, security, and regulatory requirements related to data center operations.
  • Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
  • Experience in vendor management and contract negotiations.
  • A proactive approach to continuous improvement and innovation in data center operations.
Preferred Qualifications
  • Relevant certifications such as Certified Data Center Management Professional (CDCMP), Data Center Certified Associate (DCCA), or equivalent certifications are highly desirable.
  • Experience with ITIL or other IT service management frameworks.
  • Familiarity with cloud computing and hybrid data center environments.
  • Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
  • Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner.
  • Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals.

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