Senior Product Manager for Website Chat

4 weeks ago


Lehi, Utah, United States Podium Full time

At Podium, we're committed to empowering local businesses with innovative tools and exceptional customer experiences. As a Senior Product Manager for Website Chat, you'll play a pivotal role in shaping our chat solutions to drive customer value and revenue growth.

About the Role

This is an exciting opportunity to own and evolve our core first-party lead conversion products, focusing on driving website lead capture for local businesses. You'll collaborate closely with cross-functional teams to launch a new live chat product, integrating AI-driven website-based chat and ensuring seamless user experiences.

Key Responsibilities
  • Product Vision and Roadmap: Own and evolve the product vision and roadmap for Podium's existing webchat product and new live chat initiatives, identifying areas for growth and innovation.
  • Zero to One Product Development and Ownership: Lead the launch and own the success of new live chat product, working closely with design, engineering, and go-to-market teams.
  • Cross-Functional Collaboration: Collaborate with marketing, sales, and customer success teams to ensure cohesive development, implementation, and support of chat tools.
  • Customer Insights and Feedback: Engage directly with customers to gather feedback and insights that will drive product improvements and future innovations.
  • Data-Driven Decisions: Leverage product and usage data to inform decisions and optimize performance.
  • User Experience: Partner with the design team to ensure the chat tools provide a seamless, delightful user experience.
  • AI and Automation Integration: Collaborate with Podium's AI team to ensure the live chat product integrates effectively with AI-powered automation and agent tools.
About You
  • 5+ years of product management experience with a track record of successfully delivering web-based products.
  • Proven experience in fast-paced technical environments, adept at working with cross-functional teams.
  • Demonstrated ability to manage the entire product lifecycle, from concept to launch.
  • Strong collaboration skills, with a proven ability to work cross-functionally with engineering, design, AI, and marketing teams.
  • Strong analytical skills, with hands-on experience in SQL and data visualization tools.

Podium is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.



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