Senior Product Manager

4 days ago


Lehi, Utah, United States Waystar Full time
About This Position

Waystar is seeking a seasoned Senior Product Manager with hands-on experience in Healthcare Revenue Cycle Management. We're looking for a creative problem-solver who can design and develop innovative solutions to simplify healthcare payments and improve financials for providers.

This role will involve leading cross-functional teams to develop strategic product initiatives, collaborating with stakeholders in sales, marketing, design, development, and operations. The ideal candidate will have a passion for building great products and a natural instinct for making decisions that lead to highly usable software.

Key Responsibilities

• Analyze various product inputs, customer requirements, and design solution architectures to develop the business case for new product development

• Prepare software design plans, including product specifications, use case documentation, and user interface wireframes, both independently and with assistance from the User Experience team

• Organize market research, including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors to define new opportunities

• Stay up-to-date on industry changes and compliance issues, including healthcare industry standards

• Gather inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains

• Collect direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment

Requirements

• At least 2 years of software build experience and a proven track record of leading the end-to-end build of at least 2 medium-scale features or upgrades and bringing them to market

• Understanding of hospital and professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM-focused HIT company

• Significant contribution to a team that designed, built, or used Revenue Cycle Management products

• Robust technical fundamentals, especially when it comes to building software

• Problem-solving skills, able to analyze a problem and design creative solutions

• Attention to detail, with an extraordinary eye for usability and the customer experience

• Excellent written communication skills, able to succinctly convey complex ideas through the written word

• Great people skills, able to facilitate, negotiate, and persuade stakeholders

• Flexible and agile, able to rapidly adapt to changing situations and inputs

About Waystar

Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Our innovative, cloud-based technology and robust data combine to streamline workflows and improve financials, so providers can focus on what matters most: their patients and communities.

We are deeply committed to living out our organizational values: honesty, kindness, passion, curiosity, fanatical focus, best work, always, making it happen, and joyful, optimistic, and fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012.

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