Business Office Associate
4 weeks ago
As a Business Office Associate at CarMax, you will play a vital role in providing exceptional customer service in a fast-paced, team-oriented environment. Your responsibilities will include facilitating the sales, auction, and appraisal process, as well as managing cash and processing paperwork associated with sales. You will also be responsible for providing customer service by answering questions and handling incoming calls, and seeking win-win solutions for customers and partners. Additionally, you will process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, and contacting finance companies regarding contracts. You will also be responsible for managing multiple pay types, including receiving and counting money, distributing funds, and preparing deposits. Furthermore, you will process paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale. You will also mentor new Business Office Associates and train other store departments on Business Office process and procedure.
Key Responsibilities:
- Provide exceptional customer service in a fast-paced, team-oriented environment
- Facilitate the sales, auction, and appraisal process
- Manage cash and process paperwork associated with sales
- Provide customer service by answering questions and handling incoming calls
- Seek win-win solutions for customers and partners
- Process paperwork associated with retail/wholesale automobile sales
- Manage multiple pay types, including receiving and counting money, distributing funds, and preparing deposits
- Process paperwork affiliated with the state DMV
- Mentor new Business Office Associates and train other store departments on Business Office process and procedure
Requirements:
- Ability to read, interpret, and transcribe data in order to maintain accurate records
- Ability to use resources and partnership to balance the needs of the customer and the business
- Understanding of numeric filing system
- Intermediate PC skills, including word processing, spreadsheet, and other programs
- Ability to prioritize and multi-task in a deadline-oriented environment
- Ability to lift objects that weigh as much as 15-20 lbs
- Ability to speak and listen effectively in dealing with both internal and external customers
- Ability to maintain confidentiality of all records, files, and reports within the scope of the position
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