Customer Service Advocate

5 days ago


Mansfield, Massachusetts, United States Champion Homes Full time
Job Overview
The Customer Service Representative role at Champion Homes is an exciting opportunity for individuals to join a leading manufactured housing company in North America. As a key member of the Service Department, this position plays a crucial part in fostering positive relationships with retailers and homeowners. The ideal candidate will possess excellent communication skills, a calm demeanor, and a strong work ethic.

**Key Responsibilities:**
  • Foster a positive attitude and image for Champion Homes among retailers and homebuyers.
  • Interface between homeowners, retailers, and Champion to resolve warranty issues efficiently.
  • Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
  • Take ownership of specific individual duties as assigned by supervisors.

**Requirements and Qualifications:**
  • High School diploma or equivalent required.
  • Valid driver's license and clean driving record necessary.
  • Excellent communication skills, calm demeanor, and strong attention to detail essential.
  • Experience in customer service preferred but not required.

Earn an Estimated $45,000 - $60,000 Per Year
Our comprehensive benefits package includes wellness programs, medical, vision, and dental plans, vacation and sick time, paid holidays, 401-K, and other perks.

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