Home Buyer Advocate

6 days ago


Mansfield, Massachusetts, United States Champion Homes Full time
About Us:

Champion Homes is a leader in the manufactured housing industry, serving as one of the largest mobile and modular home builders in North America. With a commitment to quality and customer satisfaction, we offer a range of factory-built solutions, from single-family and multi-family homes to commercial and government buildings.

We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and employees. As an equal opportunity employer, we strive to provide a safe, productive, and enjoyable workplace for every employee.

We are currently seeking a highly skilled Customer Service Representative to join our team at the Dresden, TN facility. This full-time position offers a competitive salary of approximately $40,000 - $60,000 per year, depending on experience.

Responsibilities:
  • Foster a positive image for Champion Homes with retailers and homebuyers.
  • Respond promptly to incoming phone calls and email inquiries in a courteous and accurate manner.
  • Collaborate with homeowners, retailers, and Champion Homes to resolve warranty issues.
  • Prepare accurate service orders and parts orders for contractors and technicians to complete warranty work.
  • Take ownership of individual duties assigned by supervisors and work independently with minimal supervision.
  • Manage multiple tasks efficiently.
  • Exhibit a strong work ethic.
  • Utilize proprietary software to manage warranty work.
  • Assist in maintaining a database of homeowners and open work orders.


Requirements:
  • Ability to thrive in a team environment.
  • Excellent communication skills.
  • Calm and patient demeanor when interacting with customers.
  • Strong attention to detail.
  • Proficiency in Microsoft Word and Excel.
  • A valid driver's license and clean driving record.
  • A high school diploma or equivalent.
  • Previous customer service experience is preferred.


Benefits:
  • Wellness programs.
  • Medical, vision, and dental plans.
  • Vacation and sick time.
  • Paid holidays.
  • A 401-K plan.
  • Ongoing training and development opportunities.


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