Automotive Parts Counter
3 days ago
A-1 Toyota is seeking a highly skilled and detail-oriented Automotive Parts Counter to join our team.
Key Responsibilities:
- Assist customers in selecting required parts in a friendly and efficient manner.
- Inform customers of companion part requirements and specials.
- Answer phone calls and provide price quotes and other information.
- Review body shop estimates to ensure accuracy and pricing.
- Provide high-level service to internal and external customers.
- Pull and fill orders from stock.
- Notify parts manager of out-of-stock parts or shop materials.
- Locate out-of-stock parts from outside sources and submit emergency orders.
- Notify the service advisor and customer when special ordered parts have been received.
- Notify the body shop when all parts have arrived and will be delivered.
- Pull orders for delivery to the body shop.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly.
- Replenish assigned inventory daily.
- Assist outside sales representatives with their orders.
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Ensure all charge sales are signed by the customer.
- Ensure all customers receive their copy of the invoice.
- Issue credit for parts returned.
- Issue and track requested shop tools to technicians.
- Keep orderly records of repair orders, invoices, insurance estimates, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Solicit assigned accounts by phone.
- Keep the front and rear counter areas clean and uncluttered.
- Clean computer terminals and printers daily.
- Participate in all training programs available.
- Keep current on new products and product updates.
- Participate with the parts manager in maintaining a lost sales tracking program.
- Maintain a professional appearance.
- Perform other tasks as assigned.
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