Automotive Parts Counter

1 day ago


New Haven, Connecticut, United States A-1 Toyota Full time
Job Summary

A-1 Toyota is seeking a highly skilled Automotive Parts Counter to join our team. As a key member of our parts department, you will be responsible for selling parts to customers, both in-store and over the phone.

Key Responsibilities:

  • Assist customers in selecting required parts in a friendly and professional manner.
  • Inform customers of companion part requirements and specials.
  • Answer phone calls and provide price quotes and other information.
  • Review body shop estimates to ensure accuracy and pricing.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
  • Notify the service advisor and customer when special-ordered parts have been received.
  • Notify the body shop when all parts have arrived and when they will be delivered.
  • Pull orders for delivery to the body shop, ensuring all parts are tagged with customer names and job number.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
  • Replenish assigned inventory daily.
  • Assist outside sales representatives with their orders.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all charge sales are signed by the customer.
  • Ensure all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring the original invoice or its number is available for verification.
  • Issue and track requested shop tools to technicians.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Solicit assigned accounts by phone.
  • Keep the front and rear counter areas clean and uncluttered.
  • Clean computer terminals and printers daily.
  • Participate in all training programs made available.
  • Keep current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.
  • Perform other tasks as assigned.


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