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Retail Store Manager

2 months ago

Phoenix, Arizona, United States 40th Street Store (40th St & Thunderbird) Full time
Job Title: Retail Store Manager

Goodwill of Central and Northern Arizona is seeking a highly motivated and experienced Retail Store Manager to lead our 40th Street Store (40th St & Thunderbird) team. As a Retail Store Manager, you will be responsible for driving retail business operations, leading a team of Assistant Store Managers, Production Team, and Donation Attendants, and ensuring excellent customer service to donors and customers.

Key Responsibilities:
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Coordinate with Retail District Manager to develop and implement strategic plans to drive donations.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Ensure Team Members deliver excellent customer service to donors and customers.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill mission.
  • Maintain regular and consistent in-person attendance.
  • Serve as a Goodwill ambassador to the community.
  • Transfer to different stores at any given moment due to business needs.
  • Cover shifts at different stores at any moment due to business needs.
  • Ensure that all Team Members are well-trained and fulfill their duties and responsibilities.
  • Ensure that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
  • Ensure that Production Team processes, prices, and displays product per company standards and to achieve store goals.
  • Under direction of the Retail District Manager, partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
  • Ensure that Team Members are operating per company standards and procedures.
  • Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
  • Transfer to different stores at any time due to business needs.
  • Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Build a high-performing team.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Ensure that the Assistant Store Manager effectively manages performance of Retail Store Associates.
  • Play a critical role in driving company culture change efforts and change management processes.
  • Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Perform other related duties, as assigned.
Minimum Qualifications:
  • High School Diploma or equivalent
  • Two years' work experience in Retail Management, preferably thrift
  • One-year customer service experience
  • Proficient in Microsoft Office Suite
  • Valid drivers' license and clean MVR
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently

We offer a comprehensive Total Rewards package, including medical, dental, vision, 401K, and paid time off. Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work