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Triage Nurse

2 months ago


Orlando, Florida, United States Orlando Health Full time

Position Overview

Orlando Health Medical Group is a leading physician network dedicated to serving patients throughout the southeastern United States. With a robust portfolio of over 200 practices and 1,200 healthcare professionals, we excel in more than 55 specialties, including but not limited to cardiology, orthopedics, oncology, and primary care. Our commitment to quality care is evident as we manage over 142,000 inpatient and 3.9 million outpatient visits annually.

As part of the Orlando Health system, which encompasses 24 hospitals, 9 specialty institutes, and numerous outpatient facilities, we are proud of our century-long legacy of excellence in healthcare. We prioritize your well-being and professional growth by offering comprehensive benefits, including free educational programs and flexible work arrangements, ensuring you can balance your career with your personal passions.

Role Summary

Under the supervision of the Nurse Manager and as a vital member of the Care Team, the Ambulatory Triage Nurse (RN) will manage a high volume of patient calls, addressing urgent and non-urgent medical inquiries, medication concerns, and care coordination needs. This role offers a flexible work environment, allowing for remote work after an initial training period in the call center.

Key Responsibilities

  • Conduct thorough assessments of incoming patient calls, providing expert triage for both urgent and routine cases.
  • Collaborate with healthcare providers to ensure effective patient care and follow-up.
  • Deliver guidance on acute interventions for patients, utilizing established nursing protocols.
  • Develop and implement care plans based on patient needs, ensuring adherence to best practices.
  • Document all patient interactions accurately in accordance with organizational policies.
  • Exhibit critical thinking and cultural competence in delivering age-appropriate care.
  • Utilize strong interpersonal skills to reassure and support patients in a fast-paced environment.
  • Demonstrate proficiency in various healthcare technologies and software.
  • Recognize changes in patient conditions and escalate care as necessary.
  • Assist in scheduling appointments based on clinical urgency and patient needs.
  • Maintain compliance with organizational standards regarding attendance and performance.
  • Act as a patient advocate, ensuring ethical decision-making for optimal outcomes.
  • Provide mentorship to new staff while adapting to training requirements.
  • Perform additional administrative duties as assigned.
  • Participate in professional development and maintain required licensure.

Qualifications
  • Graduate of an accredited nursing program.
  • Current RN license in the State of Florida.
  • Current BLS certification.
  • Minimum of three years of clinical experience in a relevant specialty.
  • Experience with EPIC EMR is required.