Technical Service Representative

4 days ago


Phoenix, Arizona, United States Hayward Full time

Job Title: Technical Service Representative

Overview:

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world. As a Technical Service Representative, you will provide technical support to distributors, builders, dealers, and pool owners via telephone and email. This role requires excellent verbal and written communication skills, computer literacy, and basic knowledge of plumbing, hydraulics, and electrical functions.

Responsibilities:

  • Assist callers and correspondents with issues regarding equipment installation, operation, and programming.
  • Resolve incoming questions concerning pool product defects and replacements from customers.
  • Refer warranty service and repair issues to the appropriate recipients and follow up to ensure timely resolution.
  • Collect service data from Field Service Partners and identify trends and areas of concern.
  • Communicate potential product problems to Quality Control.
  • Interface with District Technical Managers, District Sales Managers, Quality Control, and Engineering on a regular basis.
  • Perform all other duties as assigned by Supervisor.

Qualifications:

  • High-school diploma or equivalent required.
  • 3-5 years of relevant experience and/or training.
  • Bachelor's degree preferred.


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