Executive Site Director IT
4 weeks ago
Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research.
Job DescriptionThe Executive Site Director is a critical role at Tufts Medical Center as the first escalation point and the primary coordinator of Information Services (IS) work at Tufts Medical Center and affiliates. Reporting to the Chief Medical Information Officer, you will be responsible for leading Information Services (IS) to support the mission, vision and goals for Tufts Medical Center. Developing and implementing a plan that addresses governance, system-wide IS strategies, goals and objectives and tactical plans to align the site IS delivery with the Hospital site's organization needs.
Key Responsibilities- Leading Information Services (IS) to support the mission, vision and goals for Tufts Medical Center
- Developing and implementing a plan that addresses governance, system-wide IS strategies, goals and objectives and tactical plans to align the site IS delivery with the Hospital site's organization needs
- Collaborating with Service and Help Desk management on potential improvements
- Ensuring customer satisfaction throughout all support processes
- Managing and coordinating development/maintenance, data processing, data center infrastructure, local/wide area network administration, office automation and technical support activities
- Engaging, building and partnering with various executive leaders and key stakeholders, to ensure that activities from the teams are in alignment with current business objectives, as well as long term vision of the system, fostering teamwork and collaboration
- Responsible for optimizing the IT demands and the supply capacity of the teams to prioritize the assignment of resources
- Creating an engaged and high performing team
- Developing and tracking the objectives for operations, maintenance, and enhancement of the IT systems and a plan for continuous improvement of the service levels and roadmap applying best practices
- Managing and sharing monthly reports on service levels for infrastructure, development, operations, and vendor management activities
- Inspiring and developing an inclusive, talented team of IT staff
- Providing coaching and mentorship and advising on individual career development paths
- Providing expertise and leadership in selection and management of vendors to provide low-cost, high efficiency solutions, which are size-appropriate for the current environment while being able to expand as the organization grows
- Providing leadership in the implementation of IT policies and site-specific operational procedures that affect the reliability of the IT infrastructure
- Maintaining quality assurance, safety, environmental and infection control in accordance with established policies, procedures and objectives
- Maintaining and enhancing professional expertise and skills through participation in appropriate educational and training seminars related to Information Technology
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