Monitoring Specialist I

3 days ago

Richfield, Minnesota, United States Aditi Consulting Full time
Job Title: Monitoring Specialist I

Job Summary:

Aditi Consulting is seeking a skilled Monitoring Specialist I to join our team. As a key member of our security team, you will be responsible for proactive CCTV monitoring and reactive alarm response to client sites that are secured after hours.

Key Responsibilities:

  • Analyze burglary trends to identify locations and markets that may be targeted.
  • Gather and analyze different sources of data.
  • Build various data visualization reports to communicate and share information across a variety of stakeholders.
  • Assist in the development of reporting/dashboard templates.
  • Analyze method of operation that subjects targeting locations may utilize and provide recommendations to deter burglary attempts or identify ways to catch subjects before losses occur.
  • Monitor CCTV for anomalies in locations that may indicate subjects are preparing to burglarize our locations.
  • Alert the crisis response team of incidents and escalate as needed to on-call teams to coordinate ongoing response support.
  • Report suspicious behavior to critical partners as per SOP.
  • Research active alarms for potential burglaries and other emergencies in progress and report to a variety of partners as per SOP.
  • Contact field Asset Protection leaders to support burglaries in progress and work with local responding Law Enforcement Officers.
  • Prepare and disseminate incident summaries/narratives to all the appropriate support teams.
  • Complete daily/nightly requests tracker and communicate in a timely manner with those requesting Overnight Monitoring services.
  • Maintain the Overnight Monitoring team's communication distribution lists.
  • Prepare and complete daily/nightly performance metrics reports and distribute appropriately.

Requirements:

  • Knowledge of CCTV systems (Genetec, Milestone).
  • Understanding of commercial alarm systems (Genetec, ADT).
  • Intermediate to advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint, Outlook).
  • Ability to analyze data to help develop business stories.
  • Able to collaborate and work as a team to drive results.
  • Sound interpersonal and collaboration skills with the ability to develop, maintain, and foster constructive relationships.
  • Knowledge of utilizing various collaboration and communication tools (Teams, Slack, Outlook, etc.).
  • Strong communication skills, both orally and in written forms.
  • Ability to work with cross-functional team members.
  • Ability to use critical and strategic thinking to solve problems.
  • Ability to work independently while being a strong team player.
  • Ability to work in a fast-paced and ever-changing environment, drive results, possess strong reasoning skills.

Preferred Skills:

  • Advanced knowledge of Microsoft Office 365 application tools (specifically Excel, PowerPoint, Word).
  • Experience with reporting and data visualization tools.
  • Prior public safety experience.
  • Understanding of CCTV systems.
  • Alarm monitoring experience.
  • Intermediate Data Analytics.

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location, and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits, and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

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