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Service Product Manager

2 months ago

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Job Title: Service Product Manager

HP's Professional Services Organization is leading the way in creating innovation and transformation for Customers on their journey towards the future of work. We are looking for an energetic Service Product Manager to help lead the development, implementation, and improvement of strategic project-based service offerings that meet customer needs and help us advance the Professional Service's compute portfolio.

Responsibilities:
  • Define, prioritize, and continuously improve the service portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.
  • Design and develop the service value proposition, positioning, and pricing.
  • Follow the service product management processes, tools, lifecycle, and governance standards.
  • Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.
  • Innovation, optimization, and continuous improvement.
  • Cross-functional collaboration.
  • Collaborate with technical, product, and delivery leaders to ensure alignment and consistency of the service strategy and execution.
  • Represent Professional Services on product or solution portfolio core teams and provide service requirements into product development stages.
  • Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.
  • Market and sales engagement.
  • Launch, promote, monitor, and measure the service performance, customer satisfaction, and market feedback.
  • Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.
  • Performance analysis.
  • Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.
  • Define, measure, & report OKRs aligned to product/business strategy goals.
  • Leadership.
  • Provide mentoring and guidance to peers and lower-level employees.

Requirements:

  • Bachelor's or Master's degree in business, Engineering, Computer Sciences, or equivalent experience.
  • 10+ years of professional experience, ideally at a service, consulting, or software company.
  • 5+ years of experience in service product management.
  • Proven experience in launching and managing a portfolio of technical offerings.
  • Deep technical knowledge with modern management, managed services, Microsoft technologies & architecture, ITIL, and the PC domain, or similar technology.
  • Knowledge & skills:
    • Proven background in computer technologies, services industries, and service product management.
    • Proven track record of creating and launching successful and profitable service offers.
    • Familiar with the latest trends and technologies in device management, ITSM, security, etc.
    • Proven background in professional service product management.
    • Proven track record of creating and launching successful and profitable service offers.
    • Experience with product management transformations and as-a-service models.
    • Familiar with the latest trends and technologies.
    • Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.

Benefits:

  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including:
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)