Strategic Account Manager
4 weeks ago
The Strategic Account Manager will be responsible for driving sales growth and customer satisfaction through effective management of national distribution partners. This critical sales and leadership role will report to the Senior Director, US Aftermarket, and will be accountable for implementing the SKF sales growth strategy centered on Net Sales with assigned national distribution partners.
The ideal candidate will have a strong background in industrial distribution, with a proven track record of sales and project management success. They will be driven by a passion for winning and have excellent communication and interpersonal skills. The ability to lead and influence cross-functional teams without formal authority will be essential in this role.
The Strategic Account Manager will be responsible for managing the daily relationship with distribution sales management and strategic account management to effectively drive sales growth of SKF product, solutions, and services. They will also be accountable for implementing and promoting SKF Enterprise product expansion and NMO (product management, content, marketing, strategic, and account focus).
Key Responsibilities:
- Complete ownership and management of financial results (net sales and margin)
- Accountable to manage all inputs affecting financial results (CPRs, T&E, DSO, marketing budgets, etc)
- Accountable for creation, negotiation, reporting, and results of VIP agreements
- Responsible for demand and financial forecasting, business outlooks, and business plans
- Develop and grow long-term relationships with DD senior, middle, and regional management
- Actively connect with all departments in DD corporate office forming relationships and aligning with SKF colleagues for support and action
- Utilize DD scorecards and other inputs to create and implement a strategy of continuous Customer Experience improvement
- Protect and grow access to critical data elements and work proactively to automate exchange of such data
- Support SKF Service Team by actively uncovering service leads and engaging for successful implementation
- Effectively manage corporate account negotiations, CPR performance, and share growth
- Support corporate account managers to meet both SKF and DD's volume and profitability goals
- Drive cost savings execution, delivery, and leveraging for business and share growth
- Define and communicate End User accounts where cost savings are critical for growth and/or retention
- Align SKF and DD resources to optimize efficiency and customer/employee experience
- Understand the distributor organization identifying opportunities to improve the way of working for DD and SKF (IT, supply chain, marketing, etc)
- Build and lead an internal SKF support team that drives identified opportunities and programs
- Lead by example holding distributors accountable to their commitments and actions
- Support and mentor all customer-facing employees for COGS growth, and improved customer experience
- Engage with Data Quality team to improve deliverables and to better understand DD and end-users from varying perspectives (CPR's, Share, AGS, COGS)
- Lead RSD's and TM's to utilize corporate account CPR data and visibility to optimize calls and time in the field
Requirements:
- Bachelor's Degree; engineering, business, or industrial distribution
- Minimum 10 years experience with customer sales interaction
- Strong SKF or similar PT product knowledge with an industrial application and mechanical aptitude
- Significant Industrial Distribution experience
- Driven by sales and project management success and has a passion for winning
- Proven ability to develop positive and lasting rapport with both internal and external customers at all levels of an organization
- Proven ability to lead and influence cross-functional teams without formal authority
- Thrives in a team environment
- Excellent communication and interpersonal skills
- General industry knowledge and technical sales skills
- Persuasive presentation and negotiation skills
- Embraces change in the name of efficiency and effectiveness
- Demonstrated achievement in past commercial or technical roles
- Self-motivated and execution-focused with ability to meet deadlines
- Proficient in Microsoft Office suite (word, excel)
- Willingness and ability to travel 50-60% of the time
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