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Customer Relations Associate

2 months ago

Philadelphia, Pennsylvania, United States Samuels Seafood Full time

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Job Overview: Samuels and Son Seafood, a premier provider of fresh and frozen seafood, presents an exciting opportunity for a Sales Support Specialist. This role is tailored to assist the sales team in various capacities. Responsibilities may encompass managing proposal submissions, organizing meetings, monitoring sales metrics, resolving minor technical issues, maintaining departmental records, and acting as a communication bridge between traveling sales representatives and the home office staff. This position promises a dynamic work environment focused on growth, with ample opportunities for career advancement and a competitive salary and benefits package. Work hours are flexible, typically ranging from 6 am to 5 pm, with occasional overtime.

Key Responsibilities: The essential functions of this role include, but are not limited to:

  • Responding to inquiries regarding products of interest to customers.
  • Processing orders through the billing and order management system.
  • Generating invoices post-shipment of orders.
  • Conducting outbound calls to fulfill customer orders.
  • Engaging with customers effectively while ensuring exceptional service.
  • Receiving and documenting orders via voicemail and email.
  • Managing a high volume of incoming and outgoing calls while taking orders.
  • Utilizing Microsoft Office to create pricing and call sheets.
  • Occasionally assisting in the warehouse with loading trucks and verifying product quality.

Qualifications: A High School diploma or GED is required. Proficiency in MS Office (Excel, Word, and PowerPoint) is essential. Previous customer service experience is necessary. Candidates must be adaptable and thrive in a fast-paced setting.