Wire Desk Assistant

4 weeks ago


Green Bay, Wisconsin, United States Nicolet National Bank Full time

Job Summary

Nicolet National Bank is seeking a highly skilled Wire Desk Assistant to provide operational support to bank personnel and customers. The successful candidate will be responsible for processing wire transfers, communicating with internal colleagues and external customers, and resolving issues through research and problem-solving.

Key Responsibilities

  • Process wire transfers through the WireXchange wire transfer system with a high degree of proficiency and speed.
  • Communicate with internal colleagues and external customers via phone, email, and written correspondence.
  • Resolve issues by researching solutions and identifying the best option.
  • Cross-train regularly to maintain proficiency in a variety of departmental functions and administrative tasks.
  • Provide necessary reporting to bank management.
  • Review Fraud Software daily to identify potential fraud on wire transactions.
  • Review daily reports and general ledger account reconciliations.
  • Identify and suggest process improvements for daily tasks and department functions.
  • Serve as backup for Electronic Payments Assistants as necessary.

Requirements

  • High School diploma or equivalent.
  • 2 years administrative and/or accounting experience/ 2 years banking electronic payment processing experience.

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