Desktop Support Technician

3 days ago


Kansas City, Kansas, United States Insight Global Full time

Job Description

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We are seeking a skilled Desktop Support Technician to join our team at Insight Global. As a key member of our IT department, you will provide technical support for computer software and hardware products and services, responding to and diagnosing problems through discussions with users.

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About the Job

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This is an exciting opportunity to work with a diverse and inclusive team, committed to creating environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

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Responsibilities

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Your primary duties will include:

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  • Providing technical support for computer software and hardware products and services">
  • Responding to and diagnosing problems through discussions with users">
  • Assisting users inquiring how to use specific software, electronic mail, or operating systems">
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Requirements

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To be successful in this role, you will need:

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  • 1-2 years of experience in MS Windows environment handling Level 1 calls">
  • Experience using and troubleshooting MS Office (O365) products">
  • Experience using ticketing systems, such as ServiceNow">
  • Bachelor's Degree preferred">
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Salary and Benefits

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The estimated salary for this position is $65,000 per year. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings, and paid time off.


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