Desktop Support Technician
3 days ago
Job Description
">We are seeking a skilled Desktop Support Technician to join our team at Insight Global. As a key member of our IT department, you will provide technical support for computer software and hardware products and services, responding to and diagnosing problems through discussions with users.
">About the Job
">This is an exciting opportunity to work with a diverse and inclusive team, committed to creating environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
">Responsibilities
">Your primary duties will include:
">- ">
- Providing technical support for computer software and hardware products and services">
- Responding to and diagnosing problems through discussions with users">
- Assisting users inquiring how to use specific software, electronic mail, or operating systems">
Requirements
">To be successful in this role, you will need:
">- ">
- 1-2 years of experience in MS Windows environment handling Level 1 calls">
- Experience using and troubleshooting MS Office (O365) products">
- Experience using ticketing systems, such as ServiceNow">
- Bachelor's Degree preferred">
Salary and Benefits
">The estimated salary for this position is $65,000 per year. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings, and paid time off.
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