Support Services Professional

2 days ago


Kansas City, Kansas, United States Insight Global Full time

About Insight Global

We are a company dedicated to delivering exceptional customer experiences and fostering a culture of innovation and collaboration.

We believe that everyone matters, and we are committed to creating a diverse and inclusive environment where our employees can thrive.

Job Opportunity

We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level technical support of computer software and hardware products and services.

You will respond to and diagnose problems through discussions with users, resolve basic to moderately complex problems, and refer more complex problems to senior level technicians.

Responsibilities

  • Provide first-level technical support of computer software and hardware products and services
  • Respond to and diagnose problems through discussions with users
  • Resolve basic to moderately complex problems while referring more complex problems to senior level technicians

Requirements

  • 1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling desktop and laptop break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Experience using ticketing systems, ServiceNow preferred
  • Bachelors Degree preferred

What We Offer

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits package, including health insurance, retirement savings plan, and paid time off.



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