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Front Desk Operations Manager
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk department and ensuring that all guest interactions are exceptional.
Key Responsibilities:
- Manage front office operations, including guest registration, check-in/check-out, and room inventory management.
- Anticipate and respond to guest needs, ensuring a positive and memorable experience.
- Lead and motivate a team of front desk staff, providing guidance and support to ensure excellent customer service.
- Monitor and analyze guest feedback, making recommendations for process improvements.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements:
- 3-5 years of management experience in a hospitality setting.
- Proven track record of delivering exceptional customer service.
- Strong leadership and team management skills.
- Ability to analyze and interpret guest feedback.
- Knowledge of hospitality industry systems and software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
