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Financial Assistance Advisor

2 months ago

Raleigh, North Carolina, United States Duke University Health System Full time

Join Duke University Health System in our mission to provide exceptional patient care through our Patient Revenue Management Organization. We are dedicated to enhancing the health and well-being of our community by ensuring seamless financial processes for our patients.

About the Role

As a Financial Care Counselor, you will play a crucial role in managing patient accounts in accordance with established protocols and regulatory standards. Your responsibilities will include:

  • Completing patient accounts accurately, ensuring compliance with departmental policies.
  • Verifying insurance coverage and benefits to facilitate timely service delivery.
  • Informing patients of their financial responsibilities prior to receiving care.
  • Arranging payment plans and screening for government funding options.
  • Assisting patients in understanding their bills and providing guidance on financial matters.
  • Documenting all relevant information in the billing system.
  • Resolving insurance claim issues and ensuring adherence to Medicare policies.
  • Collecting necessary documentation to support inquiries and complaints.

Key Qualifications

The ideal candidate will possess:

  • Strong communication skills, both verbal and written.
  • The ability to analyze and maintain professional relationships with patients and colleagues.
  • A commitment to understanding and adhering to policies and procedures.
  • Experience in healthcare financial services or related fields.

Education and Experience

A high school diploma is required, with some postsecondary education preferred. Candidates should have at least two years of experience in hospital service access, clinical service access, or billing and collections.

Diversity and Inclusion

Duke University Health System is an Affirmative Action/Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals feel valued and respected.

Physical Job Functions

Some roles may require specific physical and/or mental abilities. Additional information regarding reasonable accommodations will be provided by the hiring department.