Field Service Team Lead
3 weeks ago
D2B Groups is seeking an experienced Field Service Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of field service technicians, ensuring efficient and high-quality service delivery to our customers.
Your main responsibilities will include scheduling and dispatching technicians, managing service requests, and coordinating with customers and other departments to ensure a seamless service experience. You will also be responsible for identifying areas of improvement in our service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality.
The ideal candidate for this role has a strong background in field service management, exceptional organizational and leadership skills, and a customer-focused mindset. If you are a proactive problem solver with a passion for improving processes and delivering exceptional service, we encourage you to apply.
Key Responsibilities:
- Leading a team of field service technicians
- Scheduling and dispatching technicians
- Managing service requests
- Coordinating with customers and other departments
- Identifying areas of improvement and implementing strategies
Requirements:
- Bachelor's degree in Business Administration, Engineering, or a related field
- 3+ years of previous experience managing field service operations required
- Experience with mechanics and/or power generation equipment highly preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze data, identify trends, and implement process improvements
Estimated Salary: $90,000 - $120,000 per year
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
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