Customer Service Associate

2 days ago


Mableton, Georgia, United States MSC Industrial Supply Full time
Customer Care Representative

At MSC Industrial Supply, we're looking for a skilled Customer Care Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assist Customers with Product Inquiries and Orders: Provide timely and accurate responses to customer inquiries, ensuring they receive the information they need to make informed purchasing decisions.
  • Resolve Customer Issues and Complaints: Work closely with customers to resolve issues and complaints in a professional and courteous manner, ensuring their concerns are addressed promptly and efficiently.
  • Provide Product Recommendations and Solutions: Utilize your product knowledge and industry expertise to offer personalized recommendations and solutions that meet customer needs and exceed their expectations.
  • Process Orders Accurately and Efficiently: Ensure all orders are processed accurately and efficiently, minimizing errors and delays.
  • Collaborate with Internal Teams: Work closely with internal teams to ensure customer satisfaction and resolve any issues that may arise.

What We Offer: As a Customer Care Representative at MSC Industrial Supply, you'll have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a real impact on our customers' experiences.



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